PRIVACY POLICY

Last updated: November 19, 2025

This Privacy Policy describes how Twill Conservation LLC ("the studio", "we", "us") collects, uses, and protects personal information in connection with this website and the services offered.

Information You Provide

You may choose to provide personal information directly, for example when you:

• Submit an inquiry through a contact form or by email
• Request a consultation or assessment
• Share photographs or documentation of objects for review

The information you provide may include your name, contact details, institutional affiliation, and details about the objects or collections you are inquiring about.

How This Information Is Used

Personal information is used for purposes such as:

• Responding to inquiries and providing requested information
• Scheduling consultations or conservation work
• Preparing proposals, condition reports, or related documentation
• Maintaining internal records of projects and communications

Information is processed on the basis of legitimate interests in providing professional services and, where applicable, to fulfill contractual obligations.

Website Analytics and Cookies

This website may use basic analytics tools to understand aggregate traffic patterns, such as which pages are visited and how visitors reach the site. These tools may use cookies or similar technologies to collect non-identifying information, such as browser type, approximate location, and pages visited.

Any analytics in use are configured to avoid collecting information that directly identifies you, and are used solely to improve the website and understand how services are discovered.

Sharing of Information

Personal information is not sold or rented. Information may be shared with third parties only when reasonably necessary, for example:

• With service providers who assist with email, hosting, or secure file storage
• When collaborating with partner institutions or specialists, with your knowledge
• When required by law, regulation, or legal process

Data Retention

Information related to projects, communications, and treatment records may be retained as long as reasonably necessary for professional, legal, and archival purposes. This can include preserving documentation relevant to the conservation history of an object.

Security

Reasonable measures are taken to protect personal information from unauthorized access, alteration, or disclosure. No system, however, can be guaranteed to be completely secure, and transmission of information over the internet inherently carries some risk.

Your Choices and Rights

You may contact the studio to request access to, correction of, or deletion of certain personal information, subject to professional, legal, or archival obligations that may require continued retention of some records.

To make such a request, please write to: twillconservation@gmail.com

Third-Party Links

This website may include links to other websites. Twill Conservation LLC is not responsible for the content or privacy practices of external sites. You are encouraged to review the privacy policies of any third-party sites you visit.

Changes to This Policy

This Privacy Policy may be updated from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the site after changes are posted indicates acceptance of the updated policy.

Contact

Questions about this Privacy Policy or the handling of personal information may be directed to: twillconservation@gmail.com